# How does the Smalls subscription work?

> Once youve received your sampler your cat will have plenty of new tasty treats to explore Heres what you can expect from us during those first two weeks We

Source: https://help.smalls.com/en_us/how-does-the-smalls-subscription-work-B1B6x5gkp

Last updated: 2025-10-14T16:17:31.399Z

Once you take our personalized quiz, we’ll put together a Smalls box filled with your cats’ favorite proteins. We'll also personalize your shipping frequency based on how many kitties you have at home. Shipping frequencies range from 1-12 weeks.

After you receive your first box, you can adjust your delivery frequency and box size at any time through your account portal. Don’t worry—you’ll always receive a heads-up email, at the beginning of the week, before you’re charged. All orders are processed on Fridays and shipped the following week. We'll always let you know when the next box is coming up and give you time to make changes.

If you have any questions or concerns, just reach out to our Cat Concierge team by texting us at 503-487-4303 or emailing us at [meow@smalls.com](mailto:meow@smalls.com). Our Customer Support team is available 7 days a week, and we aim to respond to all inquiries within 1 day.