# Smalls' Returns and Refunds Policy

> Smalls is a subscription service We are here to make things easy for you    When you sign up with Smalls you are agreeing to a subscription service You can 

Source: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka

Last updated: 2025-04-24T20:00:03.566Z

**Smalls is a subscription service! We are here to make things easy for you.**  
  
When you sign up with Smalls, you are agreeing to a subscription service. You can just sit back and relax while we prepare and ship your cat’s food and other goodies straight to your door! If you need to make changes to your order you must make these changes by 8pm EST on Thursday prior to your order charging on Friday and shipping. You can view your shipment date at any time from your Smalls account-- just log in to your [Account Portal](https://www.smalls.com/www.smalls.com/account) and select “Edit Items".

_Note: Once your box has processed, we will be unable to make changes, cancel, and/or issue a refund for that box. All sales are final._

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**Can I return my open/unopened Smalls items?**

Smalls is unable to accept any returns. If you have any food you’re unable to use, we suggest you donate it to a local animal shelter or share it with a fellow cat parent. If you need help transitioning your feline friend to Smalls, our Cat Concierge team is here to help! Don't hesitate to ask for tips and tricks by texting us at 503-487-4303 or emailing us at [meow@smalls.com](mailto:meow@smalls.com).

_Looking for Sampler refund information? Check out our_ [_Money Back Guarantee_](https://help.smalls.com/en_us/what-is-your-money-back-guarantee-HJudWeqI6) _for more information._

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**My item(s) arrived damaged/missing-- Now what?**

Please let us know by texting our Cat Concierge team at 503-487-4303 or emailing [meow@smalls.com](mailto:meow@smalls.com). We’ll correct this for you as soon as possible!

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**My fresh food arrived warm, oh no!**

Our boxes are always shipped with a mixture of dry ice and/or gel packs that should last your box’s entire journey. In the rare event that your fresh food arrives thawed and your box is delivered within the expected time frame (or delayed due to reasons beyond the carrier's control), please reach out to our Cat Concierge team ASAP via text at 503-487-4303 or email [meow@smalls.com](mailto:meow@smalls.com). We’ll correct this for you as soon as possible.

If your box was delivered within the expected time frame but you couldn't retrieve it in time, we can’t issue refunds or complimentary replacements.

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**My question hasn't been answered here.**

No worries! You can text us at 503-487-4303 or email us at [meow@smalls.com](mailto:meow@smalls.com).

Our Cat Concierge team is available 7 days a week, and we aim to respond to all inquiries within 1 day.