# smallsforsmalls > smallsforsmalls knowledge base – help articles and documentation. ## Fresh Frozen Food - [What does "human-grade" food mean?](https://help.smalls.com/en_us/human-grade-food-HJjrfiyyp.md): When we say that Smalls food is humangrade we mean that our food is made with humangrade ingredients The chicken in our food is the same chicken youd buy a - [Where do your ingredients come from?](https://help.smalls.com/en_us/where-do-your-ingredients-come-from-BkWRhFx1a.md): At Smalls all of our fresh ingredients come from the United States or Canada Our custom supplement mix is also made right here in the US - [Where is Smalls food made?](https://help.smalls.com/en_us/where-is-your-food-made-H1XTnYlJa.md): All of our delicious recipes are prepared and cooked in the United States Our wet food recipes are made in Woodbridge Township New Jersey Every batch of Smal - [What are the ingredients in Smalls fresh food?](https://help.smalls.com/en_us/what-are-the-ingredients-in-your-food-Sytx6Fg1p.md): HumanGrade Fresh Chicken Ingredients CHICKEN RECIPE Ingredient List Chicken Chicken liver Green beans Peas Water sufficient for processing Chicken hea - [Why are there vegetables in Smalls fresh food?](https://help.smalls.com/en_us/vegetables-in-food-Hk6jhFey6.md): We add veggies to mimic what cats would naturally be eating if they were in the wild When cats hunt and kill their prey they get some veggies in their diet by - [Does Smalls Fresh & Freeze-Dried food contain taurine?](https://help.smalls.com/en_us/taurine-HJF5hYlyp.md): Yes We know that taurine is critical for all feline diets since it helps cats with everything from vision and digestion to heart muscle function and reproducti - [What is the shelf life of each Smalls product?](https://help.smalls.com/en_us/shelf-life-Sytyctl1a.md): All our wet food can be kept in a sealed container or bag in the fridge up to 5 days In the freezer it can last for up to 12 months Defrost food by placing o - [How much Smalls should I feed my cat?](https://help.smalls.com/en_us/how-to-serve-BJprhFg1a.md): The average adult cat of 10 lbs needs 200 calories per day to stay healthy and pouncy With this in mind we calculated feeding guidelines that satisfies your c - [What if my cat has a reaction to Smalls?](https://help.smalls.com/en_us/reaction-to-smalls-rkKG2Fg1a.md): At Smalls we care deeply about the health of your cats and we know that switching to a new food is not something pet owners take lightly This is why we stron - [Can Smalls help my cat lose weight?](https://help.smalls.com/en_us/weight-loss-S1hxhtgyp.md): Is your cat fast approaching Megachonker status Smalls can help Just like with humans weight loss for cats comes down to 1 the number of calories they are - [Is it safe to feed Smalls to my cat with kidney disease?](https://help.smalls.com/en_us/kidney-disease-BkWPjYgJa.md): Our food isnt specifically designed for cats with kidney disease but because the quality of the food is that much higher than other foods available we believe - [Does Smalls food need to be refrigerated?](https://help.smalls.com/en_us/refrigerated-food-rJP2tYxkp.md): Yes please When you place an order that includes wet food packets well ship it to you with plenty of dry ice to keep it cold until it reaches your front doo - [Is Smalls Fresh food raw?](https://help.smalls.com/en_us/is-smalls-fresh-food-raw-ryHKRHwBye.md): None of the recipes in our Fresh line are raw theyre actually gently cooked just hot enough to kill off any harmful bacteria and ensure theyre safe for kit - [Should I be concerned about my cat contracting Bird Flu from Smalls food?](https://help.smalls.com/en_us/should-i-be-concerned-about-my-cat-contracting-bird-flu-from-smalls-food-SJwJi6B81g.md): additional we can share in terms of safety measures we take re testing temperature during cook process more details re pasteurization - [How long does Smalls fresh food stay fresh?](https://help.smalls.com/en_us/how-long-does-smalls-fresh-food-stay-fresh-HyxElbd1lg.md): Since our fresh food is perishable itll stay good for up to 5 days when kept in a sealed container or bag in the fridge It can also last up to 12 months in t - [What are the benefits of Smalls Fresh food?](https://help.smalls.com/en_us/what-are-the-benefits-of-smalls-fresh-food-BkP9Ue9zxl.md): Smalls Fresh food is gently cooked to lock in nutrients and developed with your cats biology in mind Our recipes support hydration healthy muscles and joint - [What is the nutritional profile of Smalls fresh food?](https://help.smalls.com/en_us/nutrient-profile-SkmtHQK0xx.md): Here are th ## Subscription - [How does the Smalls subscription work?](https://help.smalls.com/en_us/how-does-the-smalls-subscription-work-B1B6x5gkp.md): Once youve received your sampler your cat will have plenty of new tasty treats to explore Heres what you can expect from us during those first two weeks We - [How do I order my Sampler box of Smalls?](https://help.smalls.com/en_us/how-do-i-order-my-sampler-box-of-smalls-rkrkW5gkT.md): Interested in making the switch to Smalls but not sure where or how to start Just click Get Started in the top right corner of our homepage Well ask you a - [How do I transition my cat to Smalls?](https://help.smalls.com/en_us/how-do-i-transition-my-cat-to-smalls-Bk7ebceJa.md): 1 Introduce Smalls by adding a tiny amount to their old food Gradually increase this amount every other day until theyre eating 100 Smalls 2 Your cat mig - [How do I reschedule my Smalls order?](https://help.smalls.com/en_us/how-do-i-reschedule-my-smalls-order-SJfb5ey6.md): Its easy to postpone any upcoming orders to make sure your Smalls delivery works with your schedule We can help you postpone any order for up to 8 weeks at a - [What if my cat doesn't like Smalls fresh food?](https://help.smalls.com/en_us/what-if-my-cat-doesn-t-like-the-food-HkCWZcgk6.md): We know that investing in a new food for your furry friend can be a daunting experience What if they dont like it What if they refuse to eat What if they fl - [Smalls' Returns and Refunds Policy](https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka.md): Smalls is a subscription service We are here to make things easy for you When you sign up with Smalls you are agreeing to a subscription service You can - [I want to cancel my Smalls subscription](https://help.smalls.com/en_us/i-want-to-cancel-my-subscription-r13ezqxyp.md): Were sorry to see you go but understand that things change To cancel an existing Smalls subscription please log in to your Account Portal and select the P - [What is the Smalls Money-Back Guarantee?](https://help.smalls.com/en_us/what-is-your-money-back-guarantee-HJudWeqI6.md): Refund requests must be made within 30 days from date of delivery - [Can Smalls' referral credits be combined with any other discount?](https://help.smalls.com/en_us/can-referral-credits-be-combined-with-any-other-discount-r1mpaWfC.md): No as listed in our Terms of Service referral credits cannot be combined with any other promotion If you have a code applied to your upcoming order and recei - [How does Smalls' referral program work?](https://help.smalls.com/en_us/how-does-your-referral-program-work-HyVm3bbGA.md): In your Account Portal under the Refer a Friend section youll find your personalized referral link - [Where can I view my referral credits?](https://help.smalls.com/en_us/where-can-i-view-my-referral-credits-B1i_pZWzR.md): Once your referred friend has received their sampler youll automatically see your 20 credit applied to your next order You can view the applied credit under - [How much does an order of Smalls cost?](https://help.smalls.com/en_us/how-much-does-an-order-of-smalls-cost-SkB2CwRGJe.md): The price of you - [How do I log into my Smalls' Account Portal?](https://help.smalls.com/en_us/how-do-i-log-into-my-smalls-account-portal-B1v_POCzkx.md): You - [Is Smalls available in stores?](https://help.smalls.com/en_us/is-smalls-available-in-stores-H139o4ptJx.md): For a full list of locations where you can purchase Smalls recipes in person please check out our store locator httpswwwsmallscomstores - [What is Smalls?](https://help.smalls.com/en_us/what-is-smalls-Bkm8Llczgx.md): Welcome to Smalls Were a catfirst catonly brand committed to making nine lives ten by giving our feline friends the nutrition they actually need and deserv - [How did Smalls come to be?](https://help.smalls.com/en_us/how-did-smalls-come-to-be-Syn3Le5Mee.md): Smalls was founded on the simple truth that cat food has never been made with cats in mind Our cofounders took a look around the pet food industry and saw cat - [How can I purchase the For the Cat Dad Hat?](https://help.smalls.com/en_us/how-can-i-purchase-the-for-the-cat-dad-hat-HJOcHlczeg.md): To score a complimentary Cat Dad hat order a Smalls sampler here and get started on your cats new favorite food These hats are the perfect way to let the fol - [How can I purchase the Cat Dad Tee?](https://help.smalls.com/en_us/how-can-i-purchase-the-cat-dad-tee-HJowYosGeg.md): You can purchase a ## Shipping & Delivery - [Where does Smalls ship?](https://help.smalls.com/en_us/where-do-you-ship-rkKKQ_uk6.md): Since Smalls is still growing were currently only able to ship within the continental United States Sorry Alaska and Hawaii Because our wet food is shippe - [Is Smalls' packaging recyclable?](https://help.smalls.com/en_us/is-your-packaging-recyclable-SJCiQud1T.md): Were proud to say that all of our packaging is 100 recyclable The insulators we use to keep everything nice and cold are actually made of a cornbased styrof - [The dry ice has evaporated or the gel packs have thawed in my box! Is the food still safe to serve?](https://help.smalls.com/en_us/i-opened-my-package-and-the-dry-ice-is-all-gone-is-the-food-still-safe-to-serve-SJ_b4duJp.md): One of the more fun features of dry ice is how it sublimates ie it goes straight from being frozen solid to a gas without melting or turning into a l - [What does Smalls charge for shipping subscription orders?](https://help.smalls.com/en_us/shipping-fees-ByrQN_OJp.md): Our shipping costs for your sampler are free After your sampler order has been placed depending on your box sizes you may be be charged a 10 shipping fee - [How do I track my Smalls order?](https://help.smalls.com/en_us/how-do-i-track-my-order-By24iP0zJl.md): Once your order has been shipped you can - [How do I change my shipping address?](https://help.smalls.com/en_us/how-do-i-change-my-address-rkAnfdCGye.md): You can change your - [When will my Smalls' subscription order ship?](https://help.smalls.com/en_us/when-will-my-smalls-subscription-order-ship-SkPvGYqdJe.md): We process all orders on Fridays and fulfill them on a staggered basis the following MondayThursday according to geographic location - [Is Smalls available in stores?](https://help.smalls.com/en_us/is-smalls-available-in-stores-H139o4ptJx.md): For a full list of locations where you can purchase Smalls recipes in person please check out our store locator httpswwwsmallscomstores ## Freeze-dried Puffs - [How do I order Freeze-Dried Puff recipes?](https://help.smalls.com/en_us/how-do-i-order-freeze-dried-puff-recipes-BJSFMDIWkg.md): To add Puffs to your next box head to the Edit Items section in your Account Portal From there you can add any FreezeDried Puff recipe as a onetime o - [Is Smalls Freeze-Dried raw?](https://help.smalls.com/en_us/is-smalls-freeze-dried-raw-S1RRYwIWJl.md): Our freezedried products are not raw We use a drying and proprietary pasteurization process that preserves nutrients texture and flavor while inactivating p - [Are Freeze-Dried Puffy recipes a meal or treat?](https://help.smalls.com/en_us/are-freeze-dried-puffy-recipes-a-meal-or-treat-Hkh6Mw8kl.md): Our FreezeDried Puffy recipes can be used as a treat topper or full mealits all about what works best for you and your feline friends For mealtime an - [What are the ingredients in Smalls Freeze Dried food?](https://help.smalls.com/en_us/what-are-the-ingredients-in-smalls-freeze-dried-food-Syu4XPUWyl.md): Bird Ingredient List Chicken with ground bone chicken liver dried yeast salt cranberries blueberries potassium chloride choline chloride magnesium - [Does Smalls Freeze-Dried need to be refrigerated?](https://help.smalls.com/en_us/does-smalls-freeze-dried-need-to-be-refrigerated-rkeptD8Wyx.md): No FreezeDried Puffs can be stored in your pantry until the bestby date on the bag Once opened reseal the bag and store it in a cool dry place For the be - [Does Smalls Fresh & Freeze-Dried food contain taurine?](https://help.smalls.com/en_us/taurine-HJF5hYlyp.md): Yes We know that taurine is critical for all feline diets since it helps cats with everything from vision and digestion to heart muscle function and reproducti - [Is this the same as Freeze-Dried recipe Smalls had before?](https://help.smalls.com/en_us/is-this-the-same-as-freeze-dried-raw-smalls-had-before-HkvWQPIZkl.md): No our new FreezeDried Puffs are even better We heard your feedback and the new version keeps all the health benefitspacking more nutrition per bite than ki - [Should I be concerned about my cat contracting Bird Flu from Smalls food?](https://help.smalls.com/en_us/should-i-be-concerned-about-my-cat-contracting-bird-flu-from-smalls-food-SJwJi6B81g.md): additional we can share in terms of safety measures we take re testing temperature during cook process more details re pasteurization ## Smalls Mart - [What is Smalls Mart?](https://help.smalls.com/en_us/what-is-smalls-mart-HknSGchz1x.md): Smalls Mart is a new section of our website which houses all items available for purchase outside of a Smalls Subscription Here youll find all of our wearable - [How do I order Smalls Mart merchandise?](https://help.smalls.com/en_us/how-do-i-order-smalls-mart-merchandise-BJrhGc3Mkg.md): To place your Smalls Mart order simply head to the main landing page here Or you can always navigate to the Smalls Mart page via the Shop Other Goods tab at - [Can I update my Smalls Mart order after it’s processed?](https://help.smalls.com/en_us/can-i-update-my-smalls-mart-order-after-it-s-processed-Sky4452zke.md): No once an order is placed in our system were unable to cancel it or make any updates - [Will my Smalls Mart order ship with my subscription items?](https://help.smalls.com/en_us/will-my-smalls-mart-order-ship-with-my-subscription-items-BJoBEqhfkg.md): No all Smalls Mart merchandise will ship separate from your Subscription items There is no way to combine these orders - [When will my Smalls Mart order ship?](https://help.smalls.com/en_us/when-will-my-smalls-mart-order-ship-SksPN92Gyx.md): All Smalls Mart orders will ship 15 days after youve checked out and typically arrive within 27 business days Well send you an email with a tracking link a - [What does Smalls charge for shipping Smalls Mart orders?](https://help.smalls.com/en_us/what-does-smalls-charge-for-shipping-smalls-mart-orders-Syv54chMJe.md): There is a 10 shipping fee on all Smalls Mart orders under 50 Orders above this threshold receive free shipping - [Can I order Smalls Fresh Frozen recipes through Smalls Mart?](https://help.smalls.com/en_us/can-i-order-smalls-fresh-frozen-recipes-through-smalls-mart-ByDkH52Mkg.md): No at this time the only food items offered on Smalls Mart are our Broths Bird Other Bird and our new FreezeDried Puffs recipes Bird Other Bird Smalls - [Smalls Mart Return Policy](https://help.smalls.com/en_us/smalls-mart-return-policy-Sk2ES5nzke.md): Were unable to accept returns on any of our Smalls Mart merchandise As noted in our Terms of Use we cannot make changes to cancel or refund an order once it - [Is Smallserve dishwasher safe?](https://help.smalls.com/en_us/is-smallserve-dishwasher-safe-Hy5ACTuq1x.md): Dishwashersafe Every part of Smallserve bowl stem and tray is dishwashersafe Microwavesafe Only the ceramic bowl is microwavesafe The s - [What are the benefits of Smallserve?](https://help.smalls.com/en_us/what-are-the-benefits-of-smallserve-rkMSk0d5kx.md): Smallserve is designed with your cats biology in mind offering Elevated height for a natural eating position reducing strain on the neck and joints W - [What are Smallserve’s dimensions?](https://help.smalls.com/en_us/what-are-smallserve-s-dimensions-H1jPkAuc1l.md): Once fully assembled Smallserve measures 825 wide 45 high and weighs 16 lbs - [My item(s) arrived damaged or missing—now what?](https://help.smalls.com/en_us/my-item-s-arrived-damaged-or-missing-now-what-SJGmx0_q1e.md): We stand by all our products and want them to arrive in the best condition possible If theres any issue with your order contact your Cat Concierge via email - [What is Smallserve?](https://help.smalls.com/en_us/what-is-smallserve-H1oqSyYqkx.md): Smallserve is our thoughtfully designed food bowl made to support your cats natural eating habits while blending beautifully into your home Its elevated heig - [Why is my Smallserve shipping separately from my other items?](https://help.smalls.com/en_us/why-is-my-smallserve-shipping-separately-from-my-other-items-Bk1tJKoqJg.md): To ensure a safe and sturdy delivery Smallserve ships separately from subscription boxes This is to minimize the risk of damage in transit and allow for a qu - [What are the holiday bundles?](https://help.smalls.com/en_us/what-are-the-holiday-bundles-H1kVO7_Rgl.md): Were so excited to share our new Holiday Gift Sets the ultimate gift for cats and their peopleCrochet Cat Toy Gift Set 50 Includes four premium crochete - [Is the Treat Set customizable?](https://help.smalls.com/en_us/is-the-treat-set-customizable-H10T_muAxx.md): The Holiday Treat Set is not customizable All treats included are carefully selected for the set so we arent able to swap flavors or ingredients - [Can I get a gift receipt for my Holiday Bundles incase I need to return them?](https://help.smalls.com/en_us/can-i-get-a-gift-receipt-for-my-holiday-bundles-incase-i-need-to-return-them-SyNEFQuClx.md): All Smalls Mart items including our limited edition Holiday Gift Sets are final sale and not eligible for refund - [What is Slooowserve?](https://help.smalls.com/en_us/what-is-slooowserve-H1JKk7apWx.md): Both a puzzle and bowl in one it gives your cat the challenge they crave and slooows down their eating at least 8x to support healthier digestion Nestle it ri - [What are the benefits of Slooowserve?](https://help.smalls.com/en_us/what-are-the-benefits-of-slooowserve-HJIpJQT6bg.md): What are the benefits of Slooowserve - [What are the dimensions of Slooowserve?](https://help.smalls.com/en_us/what-are-the-dimensions-of-slooowserve-BJlg7p6l.md): 591 x 591 x 138 in designed to sit securely within Smallserve - [What is Slooowserve made of?](https://help.smalls.com/en_us/what-is-slooowserve-made-of-Hk8Xl7aag.md): Premium foodgrade silicone that is tough against potential ripping and tearing - [Is Slooowserve dishwasher safe?](https://help.smalls.com/en_us/is-slooowserve-dishwasher-safe-H1nHxXTabx.md): Slooowserve is toprack dishwasher safe though we recommend hand washing to help keep it in its best shape for longer - [Is Slooowserve microwave safe?](https://help.smalls.com/en_us/is-slooowserve-microwave-safe-Sybulmpabx.md): Slooowserve is not microwave safe If youre warming up your cats meal we recommend heating it in a microwavesafe dish first then transferring it overAnoth ## Treats, Toppers, and More - [Where are Licks made?](https://help.smalls.com/en_us/where-are-licks-made-Bkr9iTskgl.md): Smalls Licks are made in Thailand using highquality locally sourced proteins - [Do Smalls Licks provide health benefits?](https://help.smalls.com/en_us/do-smalls-licks-provide-health-benefits-Hk_Pcps1ge.md): Smalls Licks dont just taste good theyre functional Fish Licks Supports Digestion Salmon and Bird Licks Supports Digestion Chicken supports gut he - [Do Smalls Licks need to be refrigerated?](https://help.smalls.com/en_us/do-smalls-licks-need-to-be-refrigerated-HJ1QsToJge.md): Smalls Licks are totally shelfstable Each Lick is a single serving and not resealable so we recommend feeding the full tube in one go Store any leftovers i - [Can I give Licks to my dog?](https://help.smalls.com/en_us/can-i-give-licks-to-my-dog-HyltjaoJxx.md): You can Dogs love Licks too But your cat might not be too happy about sharing their new favorite treat Expect some serious sideeye - [How do I order Smalls Licks?](https://help.smalls.com/en_us/how-do-i-order-smalls-licks-Sk4Qcpsygx.md): You can get Licks via Smalls Mart or by adding them to your subscription Just log in to your account portal head to Edit Items and if your box is full - [How many Smalls Licks can I give my cat each day?](https://help.smalls.com/en_us/how-many-smalls-licks-can-i-give-my-cat-each-day-BJdiajygx.md): Smalls Licks are meant for intermittent or supplemental feeding Treats shouldnt make up more than 10 of your cats daily calories - [What are the ingredients in Smalls Licks?](https://help.smalls.com/en_us/what-are-the-ingredients-in-smalls-licks-Sk88i6oygl.md): Bird Licks Supports Digestion Chicken Chicken broth chicken tapioca starch pumpkin yeast extract sunflower oil inulin Fish Licks Supports Digesti - [Does Smalls offer treats?](https://help.smalls.com/en_us/does-smalls-offer-treats-rkI5t6jkxg.md): Yes Smalls offers FreezeDried Puffs and Licks FreezeDried Puffs come in Puffy Bird Chicken and Puffy Other Bird Turkey These are great for cats wh - [Why did my treat bag change?](https://help.smalls.com/en_us/why-did-my-treat-bag-change-ryq41Tbll.md): Weve updated the packaging to reflect our collaboration with Shameless Pets Its the same catnip treat your cats love now in a brand new package - [Can I purchase Bird Nip treats separately?](https://help.smalls.com/en_us/can-i-purchase-bird-nip-treats-separately-SJ4R4ypWex.md): No Bird Nip treats cannot be purchased directly through Smalls However you can purchase them directly with the manufacturer via their website httpsshame - [What are the ingredients in Smalls Broth?](https://help.smalls.com/en_us/what-are-the-ingredients-in-smalls-broth-rkA6iIQfge.md): HumanGrade Fresh Smooth Bird Fish Dish Ingredients Ingredient List Chicken chicken liver salmon water sufficient for processing green beans dried